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The Operations Manager is accountable for fulfilling a smooth ordering and delivery process for strategic partners through the optimization of shipments and logistics activities. S/He handles RMA processes and procedures and submits insurance claims in a timely and efficient manner. Technical and Operations Identify, manage and accelerate the sales pipeline by market segment; Oversee the daily processing of orders and ensure a smooth and timely delivery within agreed lead times; Handle RMA processes and procedures; Coordinate with the finance department to prepare all documentations necessary for the submission of insurance claims; Liaise with Re-Insurers to process insurance claims within the stipulated timeframe; Coordinate with the CRM and logistics teams on invoicing and deliveries to strategic partners; Handle the freight management; Maintain the accuracy and integrity of all logistics information; Study shipment routing and scheduling, consolidate freights and analyze costs optimizing delivery terms; Track shipments to ensure timely deliverables and update customers accordingly; Guarantee the accuracy and quality of CRM data to generate robust reporting and continuously improve customer satisfaction; Requirements: Bachelor’s degree in Business Administration or any other related field